Suggested URL: jagmoar.com/refund-return-policy/
Last updated: 27 July 2026
At Jagmoar, customer satisfaction is important to us. This policy explains how order cancellations, returns, exchanges, and refunds work for orders placed on https://jagmoar.com.
1. Order Cancellation
- Orders can be cancelled free of charge any time before they are shipped. To cancel, contact us immediately at jagmoar@gmail.com or 9819084215 with your order number.
- Once an order has been shipped/dispatched, it cannot be cancelled; you may request a return after delivery as per Section 2 below.
- We reserve the right to cancel any order due to stock unavailability, suspected fraud, an incorrect price/listing, or an undeliverable address, in which case a full refund will be issued.
2. Returns & Exchanges
We accept returns/exchanges on eligible products within 7 days of delivery, subject to the following conditions:
- The product must be unused, unwashed, and unworn, with all original tags, packaging, and labels intact.
- The product must not be damaged, altered, or show signs of use.
- Innerwear, briefs, socks, and any items marked “Non-Returnable” on the product page are not eligible for return or exchange, for hygiene reasons.
- Products purchased during clearance/final sale, where marked as “Non-Returnable”, are not eligible for return.
- To initiate a return, contact us at jagmoar@gmail.com or 9819084215 with your order number, product details, and reason for return, along with photos of the product if it is damaged or defective.
Once your return request is approved, our courier partner will pick up the item, or we will share a return shipping address, depending on your location.
3. Damaged, Defective, or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos of the product and packaging. We will arrange a free replacement or a full refund, at your choice, after verification.
4. Refunds
- All refunds are processed to the original payment method used at checkout, through our payment gateway partner, Razorpay.
- Once a returned product is received and quality-checked at our warehouse, refunds are initiated within 5-7 business days.
- Depending on your bank/card issuer, the refunded amount may take an additional 5-7 business days to reflect in your account after we initiate it.
- For orders paid via Cash on Delivery (COD), if this payment method is available at checkout, refunds will be processed via bank transfer/UPI to the details you provide, since no original payment instrument exists to refund to.
- Shipping charges, if any were paid at the time of order, are non-refundable unless the return is due to our error (wrong/damaged/defective product).
5. How to Track Your Refund
You will receive an email/SMS confirmation once your return is received, once it passes quality check, and once your refund is processed, along with the Razorpay refund reference ID. For any refund status query, write to us with your order number.
6. Contact for Returns & Refunds
JAGMOAR TRENDS PRIVATE LIMITED
Shop No- 11, Gate No-281, Sunrise Fortune, Pune-Nashik Highway, Haveli, Moshi, Pune City, Alandi Devachi, Maharashtra, 412105, India
Phone: 9819084215
Email: jagmoar@gmail.com